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Frequently Asked Questions

Where is all Natural Stone found?
Natural stone is found in countries all over the world... from India to Turkey to Italy. Depending on the type of stone, it is found within the earth, mountains, low lying areas such as plains, or former sea beds where the collection of sediment has occurred.

How long will my Natural Stone last?
Take care of your Natural Stone and it will last for generations. Some Natural Stones are already over 2500 million years old when quarried from the earth.

What is "quarrying"?
A quarrier extracts natural stone from a quarry. A quarry is the location where a deposit of stone is extracted from the earth. Quarrying is the stone extraction process..

Is Engineered Stone and Natural Stone the same thing?
No. All Natural Stones are a product of nature. They are formed over millions of years within or on our earth's surface through changes in heat and pressure. They are quarried from the earth in blocks of stone.

Engineered stones are man made. They are manufactured in factories and are made of crushed natural stone and then bound together by acrylic or polyester resins.

Why does the texture and color vary from stone to stone?
Natural stone is a product of nature and subject to variations. Characteristics such as veining and mineral deposits will affect each piece. Stone will not only vary from quarry to quarry but from stone to stone. All Natural stone is unique... no two stones are alike.

How much does a pallet of stone weigh?
3000-4000 lbs each (approx.)

How much coverage can I get from your stone?
90-100 square feet per ton (1¾" Flagstone)
35-40 square feet per ton 4" veneer (4" is front to back)

How should I maintain my patio?
Natural stone paving is relatively maintenance-free. Occasional washing and scrubbing with a stiff broom will normally suffice. Mild cleaning products such as washing-up liquid can be used, but we do not recommend the use of acid-based cleaning products. Where such a product is used, care should be taken to follow manufacturers instructions.

Can I use my regular cleaning products?
It's not recommended. Chemicals contained in these cleaners can react negatively to your stone. They may etch some stones or even make them look dull and lifeless. It's best to use care products made specifically for stones.

What special care does stone require?
Apply a sealer if needed and clean your stone regularly. Don't use acidic or abrasive cleaners.

Can I use Natural Stone paving indoors?
Yes. All Natural Stone paving is suitable for indoor use. However, a proprietary sealant is strongly recommended to protect against dusting and staining of the surface.

Can I use sealant on my paving?
Yes, although sealant are not normally considered necessary with Natural Stone paving used outdoors. Customers should be aware that sealant are likely to alter the colour and appearance of the treated area. The paving should always be completely dry and free of efflorescence before a sealant is applied. Ideally, slabs should have been laid for at least a week. Care should be taken to follow the sealant manufacturers instructions.

Why do some of my paving slabs have dark patches?
Dark patches can occur on individual slabs due to differential weathering. This is caused by the surface of the paving curing at different rates after manufacture and in its early life. Relatively minor changes in ambient temperature and humidity can cause its formation. Like efflorescence, the effect generally disappears with time. It is in no way detrimental to the long-term durability of the product.

What are remnants?
Remnants are the smaller remaining pieces of stone from a previous job. They are usually sold at a discounted price (really small remnants are free) and used for things such as vanity tops, fireplace hearths, stepping stones, ledges, and even smaller kitchens!

Can I have arches and curves in my countertop?
Yes. All Natural Stone can be shaped to your specifications. The variations and possibilities are only limited by your imagination.

How do I prevent damage to my granite work surfaces?
Avoid contact with the edges of the work surfaces to avoid chipping.
Do not expose the tops to excessive heat.
Do not cut directly on the work surface.
Do not move the work surfaces from their original position.

How should I clean granite?
Do not use any abrasive materials on granite such as scouring powders and metal brushes. Do not use bleach and other chlorine based cleaners, acids, photographic development liquid, alkalis (caustic soda) and concentrated disinfectants. Wash with clean warm water to which a non-abrasive light neutral detergent (pH 7) may be added. Rinse with clean warm water and dry to avoid watermarks. Drainer grooves may be cleaned using wire wool.

Will the work surface loose its shine?
Under normal kitchen use, a stone work surface may mellow with time - this is quite normal and a characteristic of such a natural product. Dull patches may develop in areas of high wear. These can be restored.

What is cultured stone?
Cultured stone is a man made product that has been around for nearly forty years. It offers many textures, styles and designs along with many colors to fit most applications. Cultured stone weathers remarkably well, retaining its color and beauty for many years and is virtually maintenance free. Cultured stone is lighter than natural stone, which makes it easier to install in most cases.

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